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Conversation Tools

Conversation Frame

Conversation Frame

Enter

  • Given we have 10 minutes, how can I be the most helpful in your thinking?
  • What do you want to accomplish by the end of our 10-minute conversation?
  • I’m here to be your thinking partner for the next 10 minutes. What would you like to focus on?
  • We have about 10 minutes together to focus on what you want. What would be the best use of our time?

Exit

  • What will be your first step?
  • What has been most helpful in our time together?
  • Of all we have talked about, what was of greatest value?
  • What do you now understand that was not as clear when we began our conversation?
  • In the beginning, your goal was to _____. How did we do?

Coaching frame

Enter the conversation

Trust connection

Trust and safety from beginning to end of the conversation:

Trust in the spoken and unspoken behaviors of the coach that communicate to the client that they are in a safe and respected place. Trust and safety permeate throughout the conversation.

  • A smile and a caring opening comment: "How are you?"
  • A value statement or "status" comment you see in the person. Two examples:
    • "It's always a pleasure to spend time with such a thoughtful leader."
    • "The team was celebrating your data reports. Your interpretations are so valued."

Beginning the conversation—topic focused:

  • What is the most important for you to address in the conversation?
  • What would you like to focus on in this conversation?
  • Given we have about 15 minutes, what's most important for you to accomplish?
  • In the time that we have, what's most important for you to think through?
  • What have you brought to this conversation that is most important to focus on?
  • What goal do you have for this conversation?

Outcome

  • By the time we end our conversation, what do you want as an outcome on this conversation?
  • What do you want to accomplish by the end of our session?
  • What would you like to walk away with by the time we end today?

Success measures

  • What will be indicate you've achieved your goal (as an outcome of this meeting)?
  • What will signal you've been successful in this session?
  • You said you wanted ___ as an outcome of this conversation. How will you know when you have arrived at the outcome?
  • What would give you an indication that this session has been successful?
  • What are some concrete indicators to measure how successful we were at meeting your session goal?

Why important

  • What is important to you about this topic?
  • What makes this outcome important to you?
  • What is most meaningful to you about accomplishing the goal of our conversation?
  • What needs to be addressed to achieve the goal?
  • What needs to be addressed in this conversation for you to accomplish your outcome or goal?
  • What might get in the way of you achieving your session outcome or goal?
  • What's kept you from achieving this goal?

Exiting the Conversation

  • As we move into the last portion of our time today, where are you in relation to your session outcome and measure of success? How did we do?
  • What did you learn the most about concerning your goal/situation in this conversation?
  • How will you take this learning forward (your next steps) beyond this conversation?
  • What might get in the way of you moving forward with your desired outcome?
  • Who or what resource might be of support to you with the actions you desire to take?
  • It has been an honor to serve as your coach today. You demonstrated courage and determination to accomplish your goal.
  • What, if anything, would you like to share or do before we close our time together?

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