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Knowledge Base

Conversation Tools

Conversation Tools

This section will provide immediate access to your Results Coaching Navigation System, the model of the RC program, the GPS, the Coaching Conversation Frame, the Difficult Conversation Frame, and David Rock's relationship and change tools, SCARF and TARP.

Conversation Frame icon

Conversation Frame

This frame offers a tool for having effective and efficient conversations while following the RC GPS. It speaks to the entry and exit of a coaching conversation delineating the kinds of coach moves to be expected.

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Difficult Conversation Frame icon

Difficult Conversation Frame

Using this Conversation Frame designed specifically for holding difficult conversations will release anxieties and increase the potential for stronger results.

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GPS Tool icon

GPS Tool

Our GPS Tool is an overview of the four paths that can assist with the focus of a coaching conversation. Those paths include the attributes and the possible language stems to support the conversation.

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RC Navigation System icon

Results Coaching Navigation System

A navigation system is defined as a tool that guides the reading and controls of the movement of a craft, or in our case, a coaching process. The visual image illustrates what coaching is and is not and how it is done well.

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SCARF Tool icon

SCARF Tool

The SCARF model summarizes important discoveries from neuroscience about how people interact socially. The model is made up of five domains. Understanding that these domains are primary needs helps individuals and leaders better navigate the social world in the workplace (Rock, 2009b).

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TARP Tool icon

TARP Tool

TARP stands for Time, Attention, Repetition, and Positive Feedback, which neuroscience says is a must for accomplishing changes that you want to move into habits. Focus on what you want and then give it the time, attention, repetition, and positive feedback to develop the new habit.

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